About the collection
- How often is the collection published?
Weekly.Back to contents list
- How much does each issue cost?
Issue 01 comes at the special price of $4.99 inc. GST.Back to contents list
Issue 02 comes at the special price of $9.99 inc. GST.
Issue 03 onward, is priced at $17.99 inc. GST.
- How many issues are there in the collection?
120 issues are planned in the collection.Back to contents list
- How can I get copies if I live outside Australia?
We are sorry, but at the moment we cannot send copies outside Australia.Back to contents list
- Are the issues available digitally?
We’re sorry, but issues will not be available digitally.Back to contents list
Subscribing to the collection
- How do I subscribe?
You can subscribe in one of 3 ways; online, by telephone on (02) 8378 7931, or by post by filling in a subscription form which can be found in issues 1, 2 and 3 of the collection.Back to contents list
- What are the subscription gifts and when will I receive them?
Gift One – The Terminator™ Keyring with your 1st deliveryBack to contents list
Gift Two – T-800 Binder with your 3rd delivery
Gift Three Screwdriver Set with your 5th delivery
Gift Four – Tin Plate Cover with your 7th delivery
- How often will I receive binders to store my magazines?
You will need four binders to store all of your The Terminator™: Build the T-800 magazines.
If you subscribe from issues 1, 2, 3 or 4, you will receive your first binder for free with your 3rd delivery.
As a subscriber, you will then automatically receive binders priced at $14.99 inc. GST each.
You will receive subsequent binders with issues 35, 55 and 79.Back to contents list
- Can I get the free subscription gifts without subscribing?
No, sorry, but if you’d like to subscribe you can do so online. Please note that gifts are part of a special offer only available to people who start their subscription with Issues 01, 02, 03 or 04.Back to contents list
- Have you received my subscription request? - I have not had confirmation.
If you have subscribed online, you will receive a confirmation email followed by your welcome email, both will be sent within 24 hours of placing your order. If you do not receive this email, please contact our Customer Service Team since there may have been a problem receiving your order, or an error with the email address used on your order form. If you subscribe via post or phone, you will receive a confirmation welcome letter within seven days of us receiving your request to subscribe. This contains your order reference number and details of your subscription. If you haven’t received a welcome letter or email after 10 days, then please contact our Customer Service Team. If you email the team, please include your name in the subject line.Back to contents list
- What payment methods are available?
Direct debit, Visa, Mastercard or via invoice.Back to contents list
- Can I change the payment date of my subscription?
Unfortunately, we cannot change a payment date as credit card/debit card payers are all submitted at once.Back to contents list
- When will payments for my subscription be taken?
Payment will be taken when your order is processed, every 28 days.Back to contents list
- What are your delivery methods?
All our despatches are sent by Australia Post.Back to contents list
- What should I do if I receive an invoice for an issue I have already paid for or returned?
If you have paid for your issues or returned them within the last 7 days, please ignore the new invoice. If you have any other problems, please contact our Customer Service Team. Paying promptly will guarantee that you receive your issues at the right time and that we don’t send you reminders.Back to contents list
Managing my subscription and updating my details
- What if I move house?
Please get in touch with our Customer Services Team to let them know your new address and we will update your details accordingly. Please note you cannot change your delivery address for your subscription online.Back to contents list
- Can I check my subscription status online?
Yes, you can now access your subscriber account online on www.hachettepartworks.com. You will need to register to access your collections and this will only take a few moments. You will be able to see the following information:
• Check to see which issues have been sent to you and when.Back to contents list
• Check what you have paid for and see if there is any outstanding amount.
• Add new subscriptions to your account.
• Keep track of your orders.
• Update your contact details.
- What if my card is expired or my payment details changed? How can I update my details securely?
Please give us a call on (02) 8378 7931 and make sure that you don’t share any of your payment or card information by email.Back to contents list
Replacements, returns and cancellation
- How do I cancel my subscription?
You can cancel at any time giving 28 days notice – please contact our Customer Service Team via telephone, post or email. If you contact the team by writing, please include your name and subscription reference. Please note that it can take up to 28 days to deliver your back copies from receiving your request.Back to contents list
- How do I return an issue?
If you are not satisfied with a dispatch, you have the right to return it within 14 (fourteen) days from the day you received it. To exercise this right, simply inform us of your decision by email, telephone, or letter. You may send us back the dispatch, at your own cost, without giving any reason and without any penalty. Of course, you will not have to pay for this dispatch. As soon as we have registered the return of the dispatch, your debt will be cancelled. The dispatch must be returned, sealed, with the invoice, where applicable, to the following address:
The Terminator™: Build the T-800,
D&D Mailing Services
16 Elonera Road
Please include your subscription number with your parcel. A parcel kept more than 14 calendar days means acceptance and the invoice should be paid promptly.Back to contents list
- How can I get back issues?
You can order back issues by emailing us at firstname.lastname@example.org, calling our Customer Service Team on (02) 8378 7931. Alternatively, back issues can be ordered from your newsagent.Back to contents list
- I have not received all my issues, how can you help?
We are sorry to hear that. If you have recently subscribed, please allow up to 28 days for the delivery of your first parcel. Our customer services team can resolve this for you, please just get in touch using one of the methods on the contact page. If you email the team, please include your name and subscription number in the subject line.Back to contents list
- Why have I received the wrong issue/s?
We will replace all your issues with the correct copies. In order for us to arrange for a replacement, please contact our Customer Service Team via phone or email. If you email the team, please include your name and subscription reference in the subject line.Back to contents list
- I cannot find copies in the shops - what do I do?
You can ask your newsagent to place a regular order for you, so you can pick up your issues from them. If you need back copies you can ask your newsagent to order them for you or just contact our Customer Service Team. Don’t forget, if you become a subscriber, issues will be delivered to your door free of charge and you will receive some free superb subscription gifts!Back to contents list
- What should I do if I receive a damaged issue?
We replace any damaged issues free of charge. Just send us back your damaged issue and contact our Customer Service Team. It might be also a good idea to mention the problem to Australia Post.Back to contents list
- Why can't I get through on the telephone number given?
We have lots of lines and staff dedicated to helping you, but they can be busy at peak times so please keep trying. Alternatively, please email our Customer Services Team at email@example.com.Back to contents list
- I cannot access some of the website pages. What can I do?
It may be a temporary problem, so please click refresh to reload the page. If you are experiencing problems getting through to the secure order area when trying to place a subscription, please get in touch with our customer services team using one of the methods on the contact page.Back to contents list
- How will I power and operate my model?
As part of the collection, we will provide a remote control for you to operate the T-800. You will need to provide your own batteries, but these will be standard AA or AAA size. All details will be provided in the magazine in due course.Back to contents list